FAQ

How can I get assistance with my online order?

For support, please email us at scentsociety16@gmail.com

I completed my order but haven't received a confirmation email. What should I do?

After placing your order, there might be a brief delay before you receive the confirmation email. Please check your "Spam" or "Junk" folder, as it may have been filtered there. If, after an hour, you still haven't received it, contact us through the methods above. We'll verify your order and ensure your email address is correct.

Do you deliver throughout South Africa, and what are the delivery charges?

Yes, we deliver nationwide across South Africa. Delivery is R99 per order.

How long will delivery take?

Typically, orders are delivered within 3-10 working days. To ensure prompt delivery, please provide a daytime physical address for door-to-door service.

What are AAA-grade perfumes?

Our AAA-grade perfumes are inspired by well-known luxury fragrances. While they closely resemble the originals, they are not authentic designer brands and are not affiliated with or endorsed by any trademarked brands.

What is your policy on returns, exchanges, and warranties?

Parallel import products are not covered by the original manufacturer's warranty. However, Scent Society's Return/Exchange Policy applies to all purchases. For more details, please refer to our Return Policy

How can I contact Scent Society for further inquiries?

For any questions or concerns, feel free to reach out via email at scentsociety16@gmail.com