Return & Refund Policy

Returns

We have a 5-day return policy, meaning you have 5 days after receiving your item to request a return.

To be eligible for a return:

• The item must be in exactly the same condition as when you received it.
• It must be unworn or unused, with tags, and in its original packaging.
• You must provide a receipt or proof of purchase.
• A handling fee of 15% will be deducted from the product price.

To start a return, contact us at scentsociety16@gmail.com.
We will provide you with a return waybill (download and print) free of charge.

Once we receive your returned item, a refund will be processed within 3 days via the same payment method used at checkout (Payfast or Payflex).
A handling fee of 15% will be deducted from the product price.

For any return-related questions, contact us at scentsociety16@gmail.com.

Cancellations

Our systems are automated, and orders cannot be canceled once placed.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

• The item is defective or damaged.
• You received the wrong item.

If merchandise is damaged in transit, please contact the courier company to inspect the goods and file a claim.

For more information, contact us:

📧 Email: scentsociety16@gmail.com