We offer standard shipping through our trusted partner, The Courier Guy, at a flat rate of R99.
All orders placed before 1 PM (Monday to Friday) will be processed and dispatched the same day.
Orders received after 1 PM will be processed and dispatched the next business day.
On average, orders take 3 to 10 working days to arrive once shipped via The Courier Guy.
Please note that working days do not include weekends or public holidays.
We cannot change the delivery address once your order is in transit.
If you need to change your delivery address, please contact us within 24 hours of placing your order at:
📧 Email: scentsociety16@gmail.com
If you provide the wrong address and are not available to receive the parcel, your order will be returned to our store.
You will be required to cover the full shipping cost for re-delivery.
If you change your mind before receiving your order, we accept cancellations only if the order has not been dispatched.
If your order has already been dispatched, please refer to our refund policy.
If your parcel is damaged upon delivery, please reject the package and notify our customer service immediately.
If the parcel was delivered while you were not present, please contact us with details on the next steps.
We do not charge any tax on purchases.
Once your order has been processed, you will receive an email with a waybill number to track your parcel.
If you do not receive a tracking number within 24 hours, please contact us for an update.
📧 Email: scentsociety16@gmail.com